Frequently Asked Questions

How do I suggest a bike rack location?

Click Add a Rack, click the map to pin your location, fill in the address and a brief description, then submit. Your request appears on the map within minutes.

What makes a good bike rack location?

The best locations are close to building entrances, on sidewalks that are at least 12 feet wide, not blocking curb cuts or fire hydrants, and with high foot traffic. See the Placement Guide for full NYC DOT criteria.

What happens after I submit a request?

Your request is marked Pending. Other community members can verify it meets placement guidelines. Once verified, it becomes eligible for inclusion in a DOT bulk order.

Is there a cost to get a bike rack installed?

No. NYC DOT installs bike racks free of charge through the Bike Rack Program.

How long does installation take?

After a bulk order is submitted to the DOT, installation typically takes 4–8 weeks depending on the season.

Can I suggest racks outside New York City?

Yes — FixCity works for any city. The map is not limited to NYC.